Key points
- Who we are: RaveRank LLC, a Florida limited liability company, [MAILING ADDRESS — attorney to supply].
- 18 and older only.
- Not an emergency service. In an emergency, call 911 or find festival staff.
- Not affiliated with or endorsed by Insomniac or EDC.
- Florida law governs these Terms (see "Governing law" below).
- Contact: [email protected]
Agreeing to these Terms
When you sign up, we ask you to tick two separate boxes. Both start unticked, and you can't continue until both are ticked:
- "I confirm I am 18 or older."
- "I have read and agree to the Terms of Service and Privacy Policy. They are governed by Florida law."
If we update these Terms, we'll show you the same two boxes again. By ticking them and by using RaveRank, you agree to these Terms and our Privacy Policy. If you are a beta tester, you'll also see a third box for the Beta Tester Agreement.
1. Who can use it
You must be at least 18. You're responsible for your account and for keeping your sign-in secure. One person per account.
2. What RaveRank is — and isn't
- RaveRank is a planning and social app for music festivals.
- We're not affiliated with, endorsed by, or sponsored by Insomniac, EDC, or any festival, promoter, venue or artist shown in the app. Names are used only to identify events.
- Schedules can be wrong or change. Lineups and set times come from public festival sources, reviewed by us, and from reports by users. Festivals change them without notice, and some times in the app are our own estimates, marked as such. Always check the festival's own website and channels. We aren't responsible for missed sets, changed times, or decisions you make based on the app.
- We don't sell tickets and aren't a party to any ticket transfer between users. Follow each festival's ticket rules.
3. Safety
RaveRank is not an emergency service. In an emergency, call 911 or find festival medical or security staff. The Safety screen, check-ins and Fam tools are conveniences that depend on your phone, battery and signal, and may not work when you need them.
4. Your content
"Your content" means anything you add: display name, character, Fam names, meeting points, notes, packing and cost items, reports [FUTURE: posts, photos, side quests, reactions].
- You keep ownership of your content.
- You give us a worldwide, non-exclusive, royalty-free license to host, store, display and share your content only to operate and improve RaveRank and as your settings allow (for example, showing your picks to your Fam). The license ends when you delete the content, except where it has been shared with others and they haven't deleted it, or where we must keep it by law.
- You're responsible for your content and confirm you have the right to share it.
5. Rules of the road
You agree not to use RaveRank to:
- Buy, sell, trade or arrange drugs or any other illegal goods or services.
- Harass, threaten, stalk, bully or impersonate anyone, or post hate speech.
- Share anyone's private information (phone, address, location) without permission.
- Post sexual content involving anyone under 18 (we report it to NCMEC and law enforcement), or intimate images of anyone without consent.
- Sell tickets to strangers, scalp, or run scams.
- Spam, scrape, reverse-engineer, overload or break the service, or create fake or multiple accounts to game rewards.
- Break any law or any festival's rules.
We may remove content, limit features, or suspend or close accounts that break these rules, with or without notice. You can appeal by emailing [email protected].
6. XP, Kandi and in-app items
- XP, Kandi, levels, badges, classes and gear are virtual items with no cash value. They can't be sold or exchanged for money, and aren't your property. Kandi items can be traded with other people inside the app, as the app allows.
- Rewards are earned at guaranteed thresholds; there are no random prize drops.
- We may adjust, rebalance or discontinue virtual items to keep the system fair, and may remove items earned through cheating.
- [FUTURE — physical rewards]: any shipped reward will have its own terms, eligibility and fulfillment rules.
7. Paid features [FUTURE — RaveRank Plus, charity editions]
- Subscriptions renew automatically until you cancel. We'll show the price, billing period and how to cancel before you buy. Cancel in your App Store / Google Play settings or [account page]; access continues until the end of the paid period.
- Purchases through Apple or Google follow their refund policies.
- Charity editions: we state the exact dollar amount donated per sale and the charity before purchase. RaveRank makes the donation; your purchase is not tax-deductible for you.
- Prices may change with notice; changes don't affect a period you've already paid for. [ATTORNEY REVIEW: the old "Founding-member prices stay locked" line no longer matches the approved offer. The Founding 6-Month Pass is one payment with no auto-renew, and its $19.99 renewal is a one-time offer. Final wording is for the attorney.]
8. Third-party services
RaveRank links to other services (festival sites, calendars, music services and other websites). Their terms and privacy policies apply, and we aren't responsible for them. [FUTURE: some links are affiliate links and may earn us a commission.]
9. Copyright complaints
If you believe content on RaveRank infringes your copyright, send a notice to our designated agent: [NAME, ADDRESS, EMAIL — register with the U.S. Copyright Office]. We'll remove infringing content and close repeat infringers' accounts.
10. Our intellectual property
RaveRank's name, logo, design, characters, artwork and software belong to RaveRank LLC. You may use the app for personal, non-commercial purposes under these Terms. Feedback you send may be used without obligation to you.
11. Disclaimers
RaveRank is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we don't promise the service will be uninterrupted, error-free or accurate.
12. Limitation of liability
To the fullest extent the law allows, RaveRank LLC and its members, managers and contractors won't be liable for indirect, incidental, special, consequential or punitive damages, or lost profits, data or goodwill. Our total liability for any claim is limited to the greater of $100 or what you paid us in the 12 months before the claim. Some places don't allow these limits, so they may not apply to you.
13. Indemnity
You agree to defend and hold harmless RaveRank LLC from claims arising from your content, your use of RaveRank, or your violation of these Terms or the law.
14. Governing law and disputes
Governing law. These Terms, and any dispute between you and RaveRank about them or the Service, are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-law rules. RaveRank is operated from Florida. [ATTORNEY: venue — Option A arbitration or Option B state or federal courts in Orange County, Florida.] Nothing in these Terms removes a right you have under the law of the state where you live if that law says the right can't be given up by contract.
Before filing any claim, you agree to email [email protected] and try to resolve it informally for 30 days.
15. Ending your account
You can delete your account any time in Me › Account. We may suspend or end access if you break these Terms or if we stop offering the service. Sections that by their nature should survive (ownership, disclaimers, liability limits, disputes) survive.
16. Changes
We may update these Terms. For material changes, we'll notify you in the app or by email at least [14] days before they take effect. Continuing to use RaveRank after that means you accept the changes.
17. Contact
RaveRank LLC · [email protected] · [MAILING ADDRESS — attorney to supply]