This page is for RaveRank, the festival planner app by RaveRank LLC. It explains how to delete your RaveRank account and the data in it.
Delete it yourself (works on any phone or computer)
- Open raverank.app in a browser, or open the installed app, and sign in.
- Go to Me › Profile › Account (or Me › Profile › Settings › Delete account…).
- Tap Delete my account…, type DELETE, then tap Delete forever.
Your account is deleted right away and you are signed out. This can't be undone.
Can't sign in? Ask us
Email [email protected] from the email address you sign in with and ask us to delete your account. We'll respond within 45 days. You can also write to RaveRank LLC, 650 N Alafaya Trl Ste 101 #780483, Orlando, FL 32878.
What is deleted
Your profile, picks, Fam memberships, check-ins, meeting points you added, push subscriptions, notification history, "I was there" taps, Kandi items, unlocked themes, your block list and your consent records (except the anonymized acceptance record, kept 5 years).
What stays
- Fams you created stay for their other members.
- Reports about a person or content, and the copy of the reported text, are kept. If you sent a report, it stays without your account attached.
- Reports sent through the public report form, including the contact email you gave, are kept.
- The waitlist is not linked to your account, so your waitlist email stays until you ask us to remove it ([email protected]).
- Records of Kandi trades between other people stay, with your identity removed.
- Our database provider keeps backups for about 7 days, then they expire.
The copy the app kept on the phone or computer you delete from is cleared too. On other devices you signed in on, it goes when you clear the app's data there or uninstall it.
More detail: Privacy Policy, sections 6 and 7.